Information we collect
We collect information to process orders, personalize your shopping experience and to keep you informed about ProActive Pilates products and services. Here are the types of information we gather.
How we use information we collect
We use the information we collect to provide a secure, efficient and tailored user experience and to improve the overall quality of our services. For example, we may use your information to personalize your shopping experience to make better recommendations about the products and services that might be of interest to you.
Non-personally identifiable data may be aggregated to better understand how visitors use our site and to help manage, maintain and report on use of our website. For example, we monitor customer traffic patterns, suggestions and usage to help us develop the design and layout of proactivepilates.ca.
When you contact us, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
How we protect your personal information
We are committed to protecting the security of your personal information. We employ reasonable technical, administrative and physical safeguards to protect the confidentiality of your personal information, employing industry-recognized technical safeguards, such as encryption and firewalls and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration. Notwithstanding our efforts, we cannot guarantee absolute or unqualified protection of this information given the open nature and resulting instability of the Internet. Furthermore, the personal information we collect is protected against unauthorized access.
For example, when you place an order or access your account, your information is sent via a secure server. All information you input is encrypted by standard security protocols (SSL/TLS/HTTPS) before it is transmitted to us.
Information we share
We do not sell, trade or rent personal information with third-party companies, organizations or individuals. We may share information only under one of the following circumstances:
How long we retain your personal information
We will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
When you place an order for goods and services, we retain that information for a minimum period of six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes under sections 230 and 230.1 of the Canadian Income Tax Act, 2010.
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:
Access to your personal information
Subject to certain limitations on certain rights, you have the following rights in relation to accessing your information, which you can exercise by writing to ProActive Pilates at 3139 Raleigh St., Port Coquitlam, BC V3C 3J3 to request access to your information and information related to our use and processing of your information;
We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
At any time, you may opt-out of marketing email communications by sending your email address to firstname.lastname@example.org. Please allow up to 10 days to process your request. Please note, even if you choose to not receive marketing communications you may still receive transactional email messages regarding your account (e.g. order confirmation, shipping information, customer service notifications, certificates, CEC reminders, etc.).
Third-party content, links and plugins
This site contains content links to third party websites. Please be aware that we are not responsible for the privacy practices of those, or any other, sites. If you have questions about how those websites collect and use data, you should carefully read those sites’ privacy policies.
This website is intended for adults. We do not knowingly collect personal information from children under the age of 13. However, if the parent or guardian of a child under 13 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact us at email@example.com to have this information deleted from our files. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.
Privacy questions or concerns
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